Terms and Conditions

These Terms and Conditions apply to your use of www.massvisual.co.uk and, where applicable, to services provided by Mass Visual Ltd (we, us, our).

If you do not agree to these Terms, do not use our website or instruct us to provide services.

1. Company information

Mass Visual Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@massvisual.co.uk
Phone: 01245 939282
Website: www.massvisual.co.uk

2. Definitions

• Client means the person or business purchasing Services from us.

• Services means architectural visualisation and property marketing content, including CGI stills, animations, 3D site plans, interactive tours, 360 content, retouching, and related production.

• Deliverables means the outputs we supply under an Order.

• Order means our quote, proposal, scope, email confirmation, or other written acceptance that forms the agreement.

• Brief means the information and materials you supply to enable us to deliver the Services (drawings, models, specifications, references, etc.).

• Working Day means Monday to Friday, excluding public holidays in England.

3. Website use

You may use this website for lawful purposes only. You must not:

• attempt to gain unauthorised access to the website, servers, or systems

• interfere with the website’s normal operation

• use the website to transmit harmful code, malware, or spam

We may suspend or restrict access if we reasonably believe you are misusing the site.

4. Quotes, orders, and scope

4.1 Quotes and rate cards are indicative until we confirm scope, inputs, deadlines, and usage requirements.
4.2 An Order is accepted when you confirm in writing (email is fine), or when we start work following your instruction.
4.3 The scope of work is limited to what is set out in the Order. Anything outside scope is treated as a Change Request (see Section 8).

5. Your responsibilities

To deliver on time and avoid delays, you agree to:

• provide a clear Brief and suitable inputs (drawings, models, elevations, materials, references, etc.)

• confirm that you own or have permission to use anything you supply

• respond to questions and feedback requests promptly

• provide consolidated feedback where possible

If inputs are late, incomplete, or change materially, deadlines and fees may change.

6. Timelines and delivery

6.1 Any timeline we provide is an estimate unless expressly agreed as a fixed deadline in writing.
6.2 We are not responsible for delays caused by:

• late or incomplete inputs

• changes to design or stakeholder direction

• slow or conflicting feedback cycles

• third party issues outside our control

6.3 Delivery is typically via email link, file transfer, or a platform we specify.

6A. Subcontracting and third parties

We may use suitably qualified third party contractors, freelancers, and suppliers to perform some or all of the Services. We remain responsible for the delivery of the Services under the Order.

Where third parties are used, we will take reasonable steps to ensure they are bound by confidentiality obligations and, where applicable, appropriate data protection obligations.

7. Revisions and approvals

7.1 Unless stated otherwise in the Order, Deliverables include two (2) rounds of revisions.
7.2 A revision means adjustments based on the existing approved direction (for example lighting, materials, minor landscaping, small compositional changes, or minor retouching).
7.3 A Change Request includes, for example:

• major design changes after modelling has begun

• new camera angles not included in the Order

• significant changes to architecture, massing, or layout

• replacing large areas of landscaping, surroundings, or context

• new deliverable formats or additional outputs

7.4 We may request written approval at key milestones (for example camera lock or draft sign off). Once approved, subsequent changes may be chargeable.

8. Change requests

If you request work outside the agreed scope, we will confirm:

• revised fees

• revised timeline

• any impact on previously agreed Deliverables

We are not obligated to proceed with out of scope changes until you approve the revised terms in writing.

9. Fees, VAT, and payment terms

9.1 Fees are as stated in the Order. Unless stated otherwise, fees are exclusive of VAT.
9.2 Payment terms are 30 days from invoice date unless agreed otherwise in writing.
9.3 We may request an upfront deposit before work begins, particularly for new clients, large projects, or time sensitive bookings.
9.4 If payment is overdue, we may pause work and withhold delivery until the account is brought up to date.
9.5 Late payment interest: If any invoice is not paid by its due date, we may charge interest on the overdue amount at 8% per year above the Bank of England base rate, calculated daily from the day after the due date until payment is made in full.
9.6 Invoicing where no feedback is received: We typically invoice upon delivery of Deliverables. If Deliverables are issued for review and we do not receive feedback within five (5) Working Days of sending them, we may issue an invoice for the work delivered. Any subsequent feedback, revisions, or changes will be handled in line with Sections 7 and 8 and may affect scheduling.

10. Cancellations and rescheduling

10.1 If you cancel an Order after work has started, you remain liable for work completed up to cancellation plus any non recoverable costs.
10.2 If a project is paused or delayed due to the Client, we may:

• reschedule the work into the next available slot

• charge for re mobilisation time where appropriate

• invoice for work already completed

11. Intellectual property and usage rights

11.1 Working files Unless expressly agreed otherwise, we retain all intellectual property rights in our working files, source files, scenes, models, and production methods. Working files are not supplied unless specifically included in the Order.
11.2 Assignment of final Deliverables Upon receipt of full payment of all invoices relating to the Order, we assign to the Client the copyright in the final Deliverables supplied under that Order, to the extent that such rights are owned by us.
11.3 Third party materials Where Deliverables include third party materials (for example stock models, textures, HDRIs, fonts, or stock imagery), those elements are not assigned and remain subject to the relevant third party licence terms.
11.4 Portfolio and marketing licence The Client grants us a perpetual, worldwide, royalty free, non exclusive licence to display the final Deliverables (and reasonable excerpts) in our portfolio, website, case studies, pitches, awards submissions, presentations, and social media for the purpose of promoting our services, unless the Client requests confidentiality in writing before work begins.
11.5 Restrictions The Client may not resell the Deliverables as standalone assets or permit third parties to reuse them as standalone assets unrelated to the development, without our written consent.

12. Third party materials

If we use third party assets (for example stock models, textures, HDRIs, fonts, or stock imagery), your usage may be subject to third party licence terms. Details are available on request.

13. Confidentiality

If either party discloses confidential information, the receiving party must keep it confidential and use it only to perform obligations under the Order, except where disclosure is required by law.

If you require confidentiality, embargo dates, or a publication approval step, you must notify us in writing before work begins.

14. Accuracy and disclaimers

14.1 Our visualisations are artistic representations based on the Brief and available information at the time of production.
14.2 Unless expressly stated in writing, Deliverables are not guaranteed to be dimensionally accurate and are not intended to be relied upon as construction information.
14.3 You are responsible for final checks and approvals prior to publication, print, or marketing release.

15. Limitation of liability

15.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law.
15.2 Subject to 15.1, our total liability arising out of or in connection with an Order (whether in contract, tort, or otherwise) is limited to the fees paid for that Order.
15.3 We are not liable for indirect or consequential losses, including loss of profit, loss of sales, loss of business, loss of goodwill, or wasted management time.

16. Data protection

We process personal data in accordance with our Privacy Policy.

17. Force majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including outages, supplier failures, natural events, labour disputes, or government actions.

18. Links to other websites

Our website may contain links to third party sites. We are not responsible for their content, security, or privacy practices.

19. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with the updated date.

20. Governing law and jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

21. Contact

If you have any questions about these Terms, contact:
info@massvisual.co.uk | 01245 939282