Privacy Policy

1. Who we are

Mass Visual Ltd (we, us, our) is the controller of personal data collected through this website.

Registered address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@massvisual.co.uk
Phone: 01245 939282
Website: www.massvisual.co.uk

2. What this policy covers

This policy explains how we collect, use, store, and share personal data when you:

visit our website
contact us or request a quote
request information or materials
sign up to our newsletter
interact with us on social media
apply for a role or freelance work (if applicable)

3. Personal data we collect

3.1 Data you provide to us

Depending on what you submit, we may collect:

name, company name, job title
email address and phone number
the contents of your enquiry and any attachments you send
project details and briefing materials you share with us (these may sometimes contain personal data)
newsletter opt-in choice and related preferences
recruitment information (CV, portfolio links, work history) if you apply

3.2 Data collected automatically

When you use our website, we may collect:

IP address and other online identifiers
device and browser information
pages visited, time on site, clicks, referring pages
approximate location inferred from IP address
cookie and analytics data

4. How we collect your data

We collect personal data through:

website forms
emails, calls, and meetings
cookies and similar technologies
our CRM (information you provide may be stored there so we can follow up and manage relationships)

5. How we use your data

We use personal data to:

respond to enquiries and provide information, quotes, and proposals
deliver services and manage projects
manage client and prospect relationships in our CRM
send newsletters where you have opted in
improve our website and understand how it is used
maintain security and prevent fraud or abuse
comply with legal, tax, and accounting obligations

6. Lawful bases for processing

We process personal data under one or more lawful bases, including:

Contract: to provide services or take steps at your request before entering a contract
Legitimate interests: to respond to business enquiries, manage relationships, and operate our business (you can object)
Consent: for newsletter marketing and non-essential cookies (such as analytics cookies) where required
Legal obligation: to comply with applicable laws (for example accounting and tax)

7. Newsletter and marketing

If you tick the newsletter opt-in box, we will send you updates we believe are relevant to our services and work.

Lawful basis: consent
You can unsubscribe at any time using the link in any newsletter email or by emailing info@massvisual.co.uk.
If you contact us about a project, we may follow up about that enquiry under legitimate interests. We will not add you to the newsletter unless you opt in.

8. Google Analytics

We use Google Analytics to measure website performance and understand how visitors use the site.

Google Analytics may set cookies and collect usage information. Where required, we will only run analytics cookies after you consent via our cookie banner or preference controls.

You can withdraw or change cookie preferences at any time via our cookie settings (if available) and through your browser settings.

9. Cookies

Cookies are small files stored on your device. We may use:

Strictly necessary cookies required for basic site functionality and security
Analytics cookies used by Google Analytics
Preference cookies to remember choices, if enabled

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

10. Who we share your data with

We may share personal data with trusted third parties who help us run our website and business. These include:

website hosting and infrastructure providers
website security, spam prevention, and monitoring providers
CRM provider (to manage enquiries, client relationships, and project communications)
email and newsletter provider (to manage opt-in subscriptions and send newsletters)
analytics provider (Google Analytics)
professional advisers such as accountants, insurers, and legal advisers
payment and banking providers where relevant
IT and support providers (for example, email, cloud storage, and collaboration tools)

We only share what is necessary for the relevant purpose and we require appropriate safeguards.

Details of our current providers are available on request.

11. International transfers

Some of our suppliers may process data outside the UK. Where this happens, we use appropriate safeguards designed to protect your data, such as adequacy decisions or contractual protections.

Details of relevant safeguards and the current providers involved are available on request.

12. How long we keep your data

We keep personal data only as long as needed for the purposes described above:

enquiries and leads (including CRM records): typically up to 24 months from last meaningful contact
client and project records: for the duration of the relationship plus 6 years for accounting, tax, and legal purposes
newsletter subscribers: until you unsubscribe or ask us to delete your data
recruitment applications (if applicable): typically up to 12 months unless you ask us to keep it longer

13. Security

We use appropriate technical and organisational measures to protect personal data, including access controls and secure systems. No online system is completely secure, but we take reasonable steps to reduce risk.

14. Your rights

You may have rights under UK data protection law, including:

access to your personal data
correction of inaccurate data
deletion in certain circumstances
restriction of processing in certain circumstances
objection to processing based on legitimate interests
data portability in certain circumstances
withdrawal of consent where we rely on consent

To exercise your rights, email info@massvisual.co.uk.

15. Complaints

If you are unhappy with how we handle your data, contact us first and we will try to resolve it.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

16. Third party links

Our site may include links to third party websites. We are not responsible for their privacy practices. Check their policies before providing personal data.

17. Children

Our website is not intended for children and we do not knowingly collect personal data from children.

18. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

19. Contact

Mass Visual Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom